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Faq

Payment

  • Which payment methods do you accept?
Online with debit/credit card (Visa, Visa Electron, MasterCard, Maestro); payment is secured by our partner PayU, known for its demanding payment security solutions offered. Such payment shall be made on a redirected page and secured by PayU. The completion of your data is safe, so pnkcasual.com does not have access to your bank account details.
Cash on delivery (only for Romania) granted by our partner FAN COURIER.
By bank transfer into the bank account of SC PINK FASHION SRL. In case of payment by payment order, bank charges for the transfer shall be borne by the payer. The information required for payment by bank transfer or by mandate are:
SC PINK FASHION SRL
J40/8903/2005
RO17592543
82 Baicului Street, Bucharest, Romania
RO26FNNB001102280451RO01
CREDIT EUROPE BANK
Payment by gift card, simply go to "shopping bag" and enter your gift certificate code into the respective field. If the order amount exceeds the gift certificate amount, please select the payment method with which you wish to cover the amount remaining. If the gift certificate amount exceeds the order amount, you may use the same code for your next purchase. The amount remaining shall be available until your credit balance has been used up completed.
  • What do you charge for standard shipping an order?
Destination Cost
Romania 24 lei
Zone 1 29 Eur
Zone 2 39 Eur
Zone 3 69 Eur
Zone 4(Rest of the world) 79 Eur
Destination Countries
Zone 1 AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN
Zone 2 JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA
Zone 3 ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM
Zone 4 AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD
  • I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout.
Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT and shall be borne by the customer.
 
Shipping and Delivery
  • How do you ship your orders?
We ship exclusively with TNT and FAN COURIER (only for Romania). We ship internationally to over 50 countries.
  • Do you ship to where I live?
Destination Countries
Zone 1 AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN
Zone 2 JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA
Zone 3 ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM
Zone 4 AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD
  • I just placed an order online, when will I get my order?
Description Cost Delivery
Romania 24 lei 2-3 days
Zone 1 29 Eur 2-3 days
Zone 2 39 Eur 3-5 days
Zone 3 69 Eur 4-6 days
Zone 4 79 Eur 5-7 days
Destination Countries
Zone 1 AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN
Zone 2 JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA
Zone 3 ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM
Zone 4 AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD
Return policy
  • I want to return my purchase! What do I do?
We accept returns and exchanges within 14 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.
You must notify us by e-mail at orders@pnkcasual.com or by phone at +40786355520 in the first 10 days after receiving the order, if you wish to return products.
  • Can I exchange an item for the same in a different size?
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. The customer is responsible for additional shipping costs.
  • How long does it take for me to get a refund?
If a refund is required, a time frame of 15 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order , if the payment was made in cash we will need a bank account number and the account holder name.
Please note that shipping costs, international customs duties and sales taxes will not be refunded.
  • Whom can I contact in case of questions or problems?
For any further questions regarding our returns and exchanges, please contact us at orders@pnkcasual.com.

 

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